InterContinental Dubai Festival City, an IHG Hotel

We were totally impressed with the professionalism of Assistant Manager of International Restuarant "Anees". We had a bad experience with the egg station staff at breakfast and we reported it to the Asst Manager Anna. She was extremely concerned and after that complaint ensured that we had a perfect stay all through the week. She was extremely responsive, courteous and went out of the way to ensure guests were taken care of and their complaints were addressed. This is what a good manager can do in the hospitality industry, they can turn a one off bad experience into a totally positive review. I want the Management to take notice of such competent team members who can overcome the shortcomings of the other staff. Kudos to Asst Manger Anna. Please keep up the good work. We would definitely love to be back in this hotel where we have been staying during our Dubai visits since last 15 years or so.

Every thing about the hotel was exceptional. The breakfast was amazing meeting all different diets. The room was spacious and bright with a great view. Every staff member was more than helpful and cheerful at all times. Our stay was short so we didn’t use the pool area but we saw it and we would have enjoyed swimming.

The room (we stayed in the standard one) is spacious and well equipped. Breakfast, lunch and dinner options in Anise restaurant were more than generous. I assume hotel was full due to the holiday season, but the staff managed this very well - no queues and crowds. Responses from concierge, housecleaning and room service were quite fast. Location is really convenient - close to the airport (10 min drive) and to the downtown (15 mins to Dubai Mall). Adjacent Festival Mall also offers good shopping options and some entertainment for kids.

The location was amazing. The room and the hotel is very clean and staff especially the concierge Kareem and his team and kitchen staff Albin and others that I don’t remember their names were very friendly, polite and always happy to help. I have to mention Zaw as well as he always made sure our room was clean. The doormen were also great and happy to help with luggage and opening the doors and calling taxi for us. We have enjoyed our stay and happy to come back again. Well done all of you.

Our 30th floor suite was perfect. our Housekeeper Vinay was an absolute gem. He is so polite and kind, and a real asset to your establishment. Thank you, Vinay, for a lovely stay and for the flowers in our room. Our Mum thought you were awesome, and so did we. sorry we missed you when we left so early in the morning. The breakfast buffet was fantastic with its varied cuisine, and the staff were all so polite and helpful, especially as we had special needs. Our special thanks to Pan, Bonny, and other colleagues whose names escape me now, but who never failed to greet us even when they were serving a different section of the restaurant, whether at breakfast or dinner, and they catered to our every need.